Terms of Services

CIVERMARK LLC TERMS OF SERVICE

Effective Date: July 2, 2026

These Terms of Service govern the Civermark LLC website and all estimates, bookings, appointments, and services provided by Civermark LLC.

"Civermark," "we," "us," and "our" refer to Civermark LLC. "Customer," "you," and "your" refer to the person or organization requesting, authorizing, purchasing, or receiving services.

By scheduling an appointment, approving a quote, accepting a work order, making payment, or authorizing Civermark to begin work, you agree to these Terms.

1. Customer Authority

You confirm that:

You are at least 18 years old.
The information you provide is accurate.
You own the service property or are authorized to approve work at the property.
You have obtained any permission required from the property owner, landlord, property manager, condominium association, tenant, or other responsible party.
You are authorized to approve the quoted service price and any additional work you separately approve.

Civermark may request confirmation of your authority and may decline service when authorization is unclear.

You agree to indemnify, defend, and hold harmless Civermark, its owners, employees, and contractors from any claim, loss, fine, or expense (including reasonable attorney's fees) arising from your breach of this Section 1, including any claim brought by an actual property owner, landlord, association, or other party if you lacked authority to approve service.

2. Services

Civermark provides dryer-vent cleaning and related services described in the customer's approved quote, booking confirmation, work order, or invoice.

Depending on the service selected, work may include:

Inspecting reasonably accessible portions of the dryer-exhaust system.
Cleaning accessible lint, dust, and debris from the dryer vent.
Cleaning accessible dryer connections and exterior vent terminations.
Moving an accessible dryer when reasonably necessary and safe.
Checking or measuring airflow when practical.
Taking before-and-after service photographs.
Disconnecting and reconnecting an existing dryer-exhaust transition duct.
Removing accessible inactive nesting material or nonhazardous pest debris.
Cleaning or replacing an accessible exterior dryer-vent cover when separately approved.
Providing optional gas-dryer appliance-connector access as described in these Terms.
Providing observations and recommendations concerning visible conditions.

Only services specifically listed in the approved quote, booking confirmation, or work order are included in the agreed price.

3. Services Not Included

Unless specifically agreed in writing and legally permitted, Civermark does not provide:

Dryer or appliance diagnosis or repair.
Electrical installation, alteration, or repair.
HVAC system repair or installation.
Permanent gas-piping installation, alteration, extension, or repair.
Gas-valve, regulator, burner, or appliance-control repair.
Installation or replacement of gas-appliance connectors.
Plumbing services.
Roofing or structural repair.
Major dryer-duct reconstruction or replacement.
Work requiring the opening of sealed walls, ceilings, or floors.
Mold testing or remediation.
Asbestos testing or removal.
Sewage or hazardous biological-material remediation.
Trapping, capturing, handling, relocating, or killing live wildlife.
Removal or destruction of active nests containing eggs, chicks, or dependent young.
Bat removal or exclusion.
Bee, wasp, or hornet removal.
Pesticide, poison, fumigant, or chemical pest-control application.
Building-code inspection.
Fire inspection or fire-safety certification.
Engineering or environmental services.

Civermark may recommend another qualified provider when requested work falls outside Civermark's services.

4. Estimates and Pricing

Prices may be provided through the Civermark website, booking platform, telephone, email, text message, written quote, or onsite evaluation.

An estimate is based on the information available when it is prepared. The price may change when Civermark discovers conditions that were not disclosed or reasonably apparent, including:

An unusually long or complex vent route.
Multiple dryers or vent systems.
Severe lint accumulation or blockage.
Inactive nesting material or pest debris.
Rooftop or difficult exterior access.
Stacked, built-in, or unusually heavy appliances.
A gas dryer requiring additional access procedures.
Damaged, disconnected, or improperly installed ductwork.
Restricted access.
Additional labor, equipment, or materials.
Conditions outside the originally approved service.

Civermark will request customer approval before performing additional chargeable work.

The customer may decline additional work. Civermark may be unable to complete the original service when additional work is necessary for safe access or proper completion.

5. Appointment Dates and Arrival Times

A confirmed appointment reserves a service date or appointment window. It does not guarantee arrival at an exact minute unless Civermark expressly confirms an exact time in writing.

Arrival timing may be affected by:

The length or condition of earlier jobs.
Unexpected blockages or service complications.
Traffic.
Weather.
Route changes.
Equipment or vehicle problems.
Emergencies.
Property-access issues.
Other circumstances outside Civermark's reasonable control.

Civermark will make reasonable efforts to arrive on the confirmed service date and communicate significant changes.

The customer understands that Civermark may not be able to provide an exact arrival time in advance.

6. Optional Day-Before Courtesy Call

Customers may choose to receive an optional courtesy telephone call on the day before their scheduled service date.

The purpose of the call is to:

Remind the customer that service is scheduled for the following day.
Confirm basic access or appointment details.
Inform the customer of any known scheduling changes.

The courtesy call does not guarantee or establish an exact arrival time.

The customer understands that Civermark's arrival time may remain uncertain because earlier appointments, traffic, weather, routing, property conditions, and other circumstances may affect the schedule.

Selecting the courtesy-call option is voluntary and is not required to book or receive service.

A customer who does not select the courtesy-call option remains responsible for the confirmed appointment date and any access arrangements previously agreed upon.

Customers may withdraw their courtesy-call preference by contacting Civermark before the call is made.

The courtesy call is service-related and does not authorize promotional or marketing calls.

If the customer does not answer, Civermark may leave a brief voicemail concerning the scheduled appointment unless the customer asks Civermark not to leave voicemail messages.

Failure to receive or answer a courtesy call does not automatically cancel or reschedule the appointment.

7. Customer Responsibilities

Before the appointment, the customer agrees to:

Provide the correct service address and contact information.
Tell Civermark whether the dryer is electric or gas.
Provide reasonable access to the property, dryer, dryer connection, and exterior vent termination.
Remove clothing, furniture, boxes, shelving, and other belongings that block the work area.
Secure children and pets away from the work area.
Inform Civermark about stairs, gates, parking restrictions, roof access, building rules, or access limitations.
Disclose known gas concerns, electrical issues, leaks, pest activity, mold, asbestos concerns, appliance defects, or damaged vent components.
Remove or protect valuable, fragile, or sensitive items.
Ensure that an authorized adult is present unless Civermark approves another access arrangement.

If access is unavailable, Civermark may leave and offer to reschedule the appointment.

Civermark does not currently charge cancellation, rescheduling, no-show, no-access, or trip fees.

Repeated missed appointments, incorrect information, or access problems may result in Civermark declining future service requests.

8. Moving Appliances

Civermark may move a dryer a reasonable distance when movement appears necessary and safe.

Civermark may refuse to move:

Stacked washer-and-dryer units.
Built-in appliances.
Unstable appliances.
Appliances on damaged or unsafe flooring.
Appliances in confined spaces.
Appliances that appear excessively heavy.
Appliances whose movement may damage the appliance or property.
Gas dryers that cannot be safely disconnected or moved.
Appliances connected in an unsafe or unusual manner.

The customer may need to arrange access through an appliance technician or another qualified provider before Civermark can complete service.

9. Electric Dryers

When reasonably necessary, Civermark may unplug and reconnect an electric dryer using its existing plug and receptacle.

Civermark does not alter, repair, or replace electrical receptacles, cords, breakers, wiring, or dryer electrical components.

If an electrical condition appears unsafe, Civermark may stop work and recommend evaluation by a qualified electrical or appliance professional.

10. Gas-Dryer Appliance-Connector Access

When specifically included in the approved service, Civermark may shut off the existing appliance shutoff valve and disconnect an existing flexible gas-appliance connector solely to obtain reasonable access to the dryer-exhaust connection.

Civermark may reconnect the existing connector only when:

The work is legally permitted.
The person performing it is properly trained.
Civermark's insurance permits the work.
The connector appears serviceable.
The valve and connection are reasonably accessible.
No gas odor, visible damage, or other unsafe condition is present.

Following reconnection, Civermark will perform a reasonable leak check at the connection it disturbed using an appropriate leak-detection method.

Civermark does not install, replace, modify, or repair:

Permanent gas piping.
Gas shutoff valves.
Regulators.
Burners.
Appliance controls.
Gas manifolds.
Damaged or unsuitable gas connectors.

Civermark may refuse to disconnect or reconnect a gas dryer when the valve, connector, appliance, or surrounding area appears unsafe.

If Civermark cannot safely reconnect the dryer, the gas supply may remain shut off and the appliance may remain disconnected. The customer must not operate the dryer until an appropriately qualified provider has addressed the condition.

11. Suspected Gas Leaks

Civermark will stop work when it detects a gas odor, suspected leak, or unsafe gas condition.

Civermark may:

Shut off the accessible appliance valve when reasonably necessary.
Decline to reconnect or operate the dryer.
Recommend that occupants leave the immediate area.
Direct the customer to contact the gas utility, emergency services, or an appropriately qualified professional.
Refuse to continue service until the condition is addressed.

Civermark does not diagnose or repair gas-system defects outside the limited access work described in these Terms.

12. Dryer-Exhaust Transition Ducts

Civermark may disconnect and reconnect an existing dryer-exhaust transition duct when necessary for cleaning.

Civermark may refuse to reconnect a transition duct that appears torn, crushed, restricted, deteriorated, improperly installed, or unsuitable for continued use.

Replacement is included only when specifically stated in an approved quote or work order.

Civermark does not guarantee that a worn, damaged, or improperly installed customer-owned duct will remain reusable after movement or disconnection.

13. Inactive Nesting Material and Pest Debris

When included in the approved quote, Civermark may remove accessible inactive nesting material, feathers, lint, droppings, and similar nonhazardous debris from a dryer vent.

Civermark will provide this service only when it reasonably believes:

No live animal is present.
The nest is inactive.
No eggs, chicks, or dependent young are present.
The material can be safely accessed.
The contamination does not require specialized remediation.
Removal can be performed lawfully.

Civermark cannot guarantee that birds, animals, or insects will not return after the vent is cleaned.

14. Live Wildlife and Active Nests

Civermark does not provide paid trapping, capture, handling, relocation, or removal of live wildlife unless Civermark later obtains all qualifications and licensing required for that service.

Civermark may stop or postpone work when it discovers:

A live bird or animal.
Eggs.
Chicks.
Dependent young.
A potentially active nest.
A bat or evidence of current bat occupancy.
Aggressive or stinging insects.
Significant biological contamination.

The customer may need to arrange service through a properly qualified wildlife-control, pest-control, or remediation provider before Civermark can complete the dryer-vent service.

15. Exterior Access

Civermark may use ladders or exterior access methods when included in the approved service and when conditions appear safe.

Civermark may decline exterior or rooftop work because of:

Rain, snow, or ice.
High wind or lightning.
Extreme temperatures.
Damaged or steep roofing.
Unstable ground.
Electrical hazards.
Unsafe ladder placement.
Any condition Civermark considers unreasonably dangerous.

Declined exterior work may be rescheduled or removed from the final invoice depending on the work already completed.

16. Existing and Hidden Conditions

Civermark is not responsible for conditions that existed before service, including:

Crushed, separated, torn, corroded, or deteriorated ductwork.
Loose connections.
Improper vent materials.
Missing supports.
Defective exterior covers.
Hidden blockages.
Pest damage.
Moisture damage.
Mold.
Roof or wall leaks.
Defective appliance components.
Improper appliance installation.
Electrical or gas defects.
Damage concealed behind appliances, walls, ceilings, floors, roofing, cabinetry, or insulation.

The discovery or documentation of an existing condition does not mean Civermark caused it.

17. Right to Stop Work

Civermark may decline, suspend, or stop work when:

A condition appears unsafe.
The system is inaccessible.
The appliance or vent appears damaged.
Gas, electrical, structural, mold, asbestos, pest, or environmental concerns exist.
Weather prevents safe exterior work.
The requested work exceeds Civermark's qualifications, equipment, insurance, or approved scope.
A customer, occupant, animal, or third party interferes with the work.
Civermark personnel are threatened or exposed to an unsafe environment.
Continuing could damage the appliance or property.

The customer is responsible for approved work already completed and approved materials already installed.

The customer will not be charged for portions of the service Civermark does not perform.

18. Results and Limitations

Civermark will use reasonable care and commercially reasonable methods to remove accessible lint and debris.

Civermark does not guarantee:

That every concealed part of the vent can be inspected.
That every particle of lint or debris will be removed.
A specific increase in airflow.
A specific reduction in drying time.
A reduction in utility costs.
That an appliance problem will be corrected.
That defective installation or damaged ductwork will be corrected.
That pests or wildlife will not return.
That cleaning will prevent every possible dryer fire.
That the system complies with every building, mechanical, or fire code.

Dryer performance may also be affected by appliance condition, heating components, moisture sensors, gas or electrical supply, dryer settings, load size, vent design, damaged ductwork, or improper installation.

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, SERVICES ARE PROVIDED "AS IS" AND CIVERMARK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE FULLEST EXTENT PERMITTED BY LAW. NOTHING IN THIS SECTION LIMITS A WARRANTY OR CONSUMER PROTECTION RIGHT THAT CANNOT LAWFULLY BE DISCLAIMED.

19. No Inspection or Safety Certification

Civermark's observations are limited to conditions reasonably visible during the purchased service.

Civermark does not perform a formal:

Home inspection.
Building-code inspection.
Fire inspection.
HVAC inspection.
Appliance inspection.
Gas-system inspection.
Engineering evaluation.

Completion of service does not certify that the dryer, gas connection, exhaust system, or property is free from defects or hazards.

20. Photographs and Documentation

The customer authorizes Civermark to photograph or record the dryer, vent components, debris, work area, existing damage, unsafe conditions, and completed work for:

Service documentation.
Customer communication.
Quality control.
Training.
Insurance records.
Billing disputes.
Legal claims.
Documentation of preexisting conditions.

Civermark will not intentionally publish identifying photographs of the customer, exact property address, faces, license plates, personal documents, or private belongings for marketing without separate permission.

Civermark retains service photographs for as long as reasonably necessary for the purposes listed above, and generally no longer than seven years, unless a longer period is required to resolve a dispute, satisfy insurance or legal requirements, or comply with applicable law. A customer may request deletion of non-essential photographs by contacting Civermark; Civermark may retain records reasonably needed for legal, insurance, or billing purposes even after such a request.

21. Electronic and Telephone Communications

By providing contact information, the customer authorizes Civermark to communicate as reasonably necessary regarding:

Inquiries.
Quotes.
Appointment confirmation.
Schedule changes.
Access questions.
Service findings.
Additional-work approval.
Invoices and payments.
Service concerns.

The optional day-before courtesy call will be made only when selected or otherwise requested by the customer.

Promotional calls and messages are separate and require any consent required by applicable law.

22. Payment

Unless otherwise agreed in writing, payment is due when service is completed.

The customer agrees to pay:

The approved service price.
Approved additional charges.
Applicable taxes.
Approved materials.

Civermark does not currently charge cancellation, rescheduling, no-show, no-access, or trip fees.

Payment processing may be handled by an independent provider. Civermark generally does not directly store complete payment-card information.

23. Cancellation and Rescheduling

Customers may cancel or reschedule without charge by contacting Civermark by telephone, text message, email, or through the available scheduling system.

Civermark does not currently charge:

Cancellation fees.
Rescheduling fees.
No-show fees.
No-access fees.
Trip fees.

Customers are encouraged to provide as much notice as reasonably possible.

Failure to receive a courtesy call does not cancel an appointment. Customers who need to cancel or reschedule must contact Civermark directly.

Repeated missed appointments or access problems may result in Civermark declining future bookings.

24. Cancellation by Civermark; Force Majeure

Civermark may cancel or reschedule because of weather, illness, emergency, vehicle or equipment failure, unsafe conditions, scheduling issues, or circumstances outside Civermark's reasonable control.

Neither party is liable for delay or failure to perform an obligation under these Terms (other than a payment obligation) to the extent caused by circumstances beyond that party's reasonable control, including acts of God, severe weather, fire, natural disaster, pandemic or public health emergency, government order, labor shortage or dispute, or failure of utilities or suppliers.

The customer will not be charged for work Civermark does not perform.

Any payment collected solely for unperformed work will be refunded or applied to a rescheduled appointment according to the customer's preference.

25. Service Concerns and Refunds

Customers should inspect the service before Civermark leaves whenever practical.

A concern should be reported within seven calendar days whenever reasonably possible.

Civermark must be provided a reasonable opportunity to review records, inspect the reported issue, correct a billing error, or reperform an affected portion of the service when appropriate.

Depending on the circumstances, Civermark may provide:

Corrective service.
A partial refund.
A full refund.
A service credit.
Another reasonable resolution.

Additional terms are contained in the Civermark LLC Cancellation & Refund Policy.

26. Limitation of Liability

To the fullest extent permitted by law, Civermark will not be liable for indirect, incidental, special, punitive, or consequential damages, including loss of income, loss of use, or business interruption.

To the fullest extent permitted by law, Civermark's total liability arising from a particular appointment will not exceed the amount paid to Civermark for the affected service.

These limitations do not apply where prohibited by law or to liability that cannot legally be limited.

27. Insurance

Civermark carries general liability insurance covering its dryer-vent cleaning services. A certificate of insurance is available upon request. Maintaining insurance does not expand the scope of services described in these Terms or waive any limitation of liability stated here.

28. Website Information

Civermark attempts to keep its website accurate, but information may contain errors or become outdated.

Website content is general information and does not replace an onsite assessment.

Prices, availability, descriptions, and promotions may be corrected before the customer approves the final service order.

29. Privacy

Civermark's collection and use of personal information are governed by the Civermark LLC Privacy Policy, which is incorporated into these Terms.

30. Legal Cancellation Rights

Nothing in these Terms limits any cancellation, refund, or other consumer right provided by applicable law.

When a transaction legally requires a separate cancellation notice or agreement, that document will control over a conflicting provision in these Terms.

31. Governing Law and Dispute Resolution

These Terms are governed by Ohio law, without regard to conflict-of-law principles.

Before filing legal action, the customer and Civermark agree to make a reasonable good-faith effort to resolve the dispute through direct communication.

Any dispute not resolved through direct communication may be brought in a state or municipal court of competent jurisdiction located in the Ohio county where the service was performed, or in small-claims court where the claim qualifies, subject to any consumer right that cannot legally be waived or limited.

32. Severability

If any part of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

33. Entire Agreement

These Terms, together with the approved quote, booking confirmation, work order, Service Authorization, Privacy Policy, Cancellation & Refund Policy, and approved changes, form the agreement between Civermark and the customer.

A specific approved quote or work order controls when it conflicts with these general Terms concerning that particular service.

34. Changes

Civermark may update these Terms for future appointments.

The version made available when the customer approves or schedules service will govern that appointment unless otherwise agreed in writing.

35. Contact Civermark

Questions or service concerns may be submitted to:

Civermark LLC Serving Northeast Ohio

(216) 282-3860

service@civermark.com

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