CIVERMARK LLC PRIVACY POLICY

Effective Date: July 2, 2026

Civermark LLC respects the privacy of its website visitors, prospective customers, and customers.

This Privacy Policy explains what information Civermark collects, how the information may be used, when it may be shared, and the choices available to customers.

"Civermark," "we," "us," and "our" refer to Civermark LLC. "You" and "your" refer to website visitors, prospective customers, and customers.

1. Information We Collect

Civermark may collect information you provide, including:

• Name.

• Telephone number.

• Email address.

• Service address.

• Billing information.

• Appointment date and availability.

• Property-access instructions.

• Whether the dryer is electric or gas.

• Information about the dryer and dryer-vent system.

• Information about lint buildup, nesting material, pests, or other conditions.

• Photographs or videos you submit.

• Messages, emails, and telephone communications.

• Quotes, invoices, payment status, and service history.

• Courtesy-call preference.

• Voicemail preference.

• Reviews, survey responses, and customer feedback.

• Other information you voluntarily provide.

Please do not send Social Security numbers, banking passwords, medical information, or other information not reasonably necessary for the requested service.

2. Information Collected Automatically

When you visit the Civermark website, our website host and technology providers may automatically collect limited information such as:

• Internet Protocol address.

• Browser and device type.

• Operating system.

• Approximate geographic area based on IP address.

• Pages viewed.

• Date and time of the visit.

• Referring website or advertisement.

• Links or buttons selected.

• Cookie or similar technology information.

This information may be used to operate the website, measure advertising performance, prevent misuse, and improve Civermark's services.

3. How We Use Information

Civermark may use personal information to:

• Respond to inquiries.

• Prepare estimates and quotes.

• Schedule, confirm, and provide appointments.

• Record whether a customer selected the optional day-before courtesy call.

• Place a requested courtesy call.

• Leave an appointment-related voicemail when permitted.

• Communicate scheduling changes.

• Provide arrival or access updates.

• Communicate service findings.

• Obtain approval for additional work.

• Process payments and send receipts.

• Maintain customer and service records.

• Document existing property conditions.

• Address complaints, disputes, insurance matters, or legal claims.

• Improve the website, advertising, and customer experience.

• Prevent fraud or misuse.

• Comply with accounting, tax, insurance, and legal obligations.

• Send marketing communication when legally permitted and when any required consent has been obtained.

4. Consent to Calls and Text Messages

By providing a telephone number, you consent to receive calls, voicemails, and text messages from Civermark at that number regarding your inquiry, quote, appointment, or service, including the optional day-before courtesy call and other communications described in this Policy. Message and data rates may apply to text messages. Message frequency varies. You may withdraw this consent at any time by replying "STOP" to a text message, telling Civermark during a call that you no longer wish to be contacted at that number, or contacting Civermark using the information in Section 20. Reply "HELP" to a text message for assistance. Withdrawing consent to service-related calls or texts may limit Civermark's ability to schedule, confirm, or update an appointment, and Civermark may need to reach you by another method (such as email) instead.

This consent is not required as a condition of purchasing services, except that a working method of contact is necessary to schedule and provide service.

5. Optional Day-Before Courtesy Calls

Customers may voluntarily select an option requesting that Civermark call on the day before the scheduled service date.

The courtesy call may be used to:

• Remind the customer that service is scheduled for the following day.

• Confirm basic appointment or property-access details.

• Communicate any scheduling change known at the time of the call.

The call does not promise or establish an exact arrival time.

Arrival timing may remain uncertain because previous jobs, traffic, weather, routing, service complications, equipment issues, and other circumstances may affect Civermark's schedule.

Selecting the courtesy-call option is not required to receive service.

Declining the courtesy-call option will not affect the customer's price or eligibility for service.

A customer may change or withdraw the courtesy-call preference by contacting Civermark.

Failure to receive or answer the courtesy call does not cancel or reschedule the appointment.

Unless the customer directs otherwise, Civermark may leave a brief voicemail stating that service is scheduled for the following day. Civermark will avoid including unnecessary details about the property or requested service in a voicemail.

The courtesy call is informational and service-related. It does not authorize promotional calls.

6. Other Service-Related Communications

Even when a customer does not select the optional day-before courtesy call, Civermark may contact the customer when reasonably necessary regarding:

• A submitted inquiry.

• A quote or estimate.

• Appointment confirmation.

• A material schedule change.

• Technician arrival or delay.

• Property access.

• Conditions discovered during service.

• Approval of additional work.

• Payment.

• A service concern.

These communications are limited to the customer's request, appointment, or account.

7. Marketing Communications

Marketing communications are separate from the optional courtesy call and other necessary service-related communications.

Civermark will obtain any consent required by law before sending promotional calls, automated promotional texts, or similar marketing communications.

Customers may withdraw marketing permission without affecting their ability to purchase or receive Civermark services.

8. Service Photographs and Videos

Civermark may photograph or record:

• The dryer.

• Dryer connections.

• Gas-appliance connections Civermark is authorized to access.

• Dryer-exhaust ducts.

• Exterior vent covers.

• Lint and debris.

• Inactive nesting material.

• Existing damage or unsafe conditions.

• Work in progress.

• Completed work.

These images may be used for service documentation, customer communication, quality control, training, insurance, billing disputes, legal claims, and documentation of preexisting conditions.

Civermark retains service photographs for as long as reasonably necessary for these purposes, and generally no longer than seven years, unless a longer period is required to resolve a dispute, satisfy insurance or legal requirements, or comply with applicable law. A customer may request deletion of non-essential photographs as described in Section 15; Civermark may retain records reasonably needed for legal, insurance, or billing purposes even after such a request.

Civermark will not intentionally use identifiable images of a customer, exact street address, face, license plate, personal document, or private household item in advertising without separate permission.

Marketing-photo permission is optional.

9. Payment Information

Payments may be processed through an independent payment processor or business-management platform.

Civermark generally does not directly receive or store complete card numbers.

Civermark may retain limited transaction information, including:

• Amount paid.

• Payment date.

• Payment status.

• Last four digits of the payment method.

• Transaction or receipt number.

• Refund or dispute status.

Customers should not send complete payment-card information through ordinary email, text message, or contact forms.

10. How Information May Be Shared

Civermark may share information as reasonably necessary with:

• Website-hosting providers.

• Scheduling and customer-management platforms.

• Telephone, voicemail, email, and text-message providers.

• Payment processors.

• Cloud-storage providers.

• Mapping and navigation providers.

• Analytics and advertising providers.

• Accountants, insurers, attorneys, and professional advisers.

• Employees, technicians, or subcontractors who need the information to provide service.

• Government authorities when required by law.

• Appropriate parties investigating fraud, threats, accidents, property damage, or legal claims.

• A buyer or successor in connection with a sale, merger, or reorganization of the business.

Civermark does not sell customer personal information for money.

11. Call and Communication Records

Civermark may retain records showing:

• The telephone number provided.

• Whether the customer requested a courtesy call.

• Whether voicemail permission was granted or restricted.

• The date and approximate time of a call.

• Whether the call was answered.

• Notes concerning appointment details discussed during the call.

• Customer requests to change communication preferences.

Civermark does not record telephone-call audio unless appropriate notice and consent are provided.

12. Cookies and Analytics

The website may use cookies or similar technologies to:

• Keep website features functioning.

• Remember basic preferences.

• Measure website traffic.

• Prevent fraud or misuse.

• Evaluate advertising performance.

• Support scheduling tools, forms, or maps.

Customers may change browser settings to block or delete cookies, although some website features may not operate properly.

13. Data Security

Civermark uses reasonable safeguards intended to protect personal information, which may include:

• Password protection.

• Multi-factor authentication when available.

• Restricted access to customer records.

• Reputable payment providers.

• Updated software and devices.

• Secure disposal of unneeded records.

• Limiting access to people with a legitimate business need.

No website, telephone system, email account, mobile device, or electronic storage system can be guaranteed completely secure.

14. Data Retention

Civermark may retain personal information for as long as reasonably necessary to:

• Schedule and provide service.

• Document appointments and customer preferences.

• Maintain service and warranty records.

• Address complaints or disputes.

• Process payments and refunds.

• Satisfy tax, accounting, insurance, and legal requirements.

• Protect Civermark's legal rights.

Service photographs are retained as described in Section 8. Information no longer reasonably needed may be deleted, anonymized, or securely disposed of.

15. Customer Choices

Customers may contact Civermark to:

• Update incorrect contact information.

• Change or withdraw the optional courtesy-call preference.

• Request that Civermark not leave voicemail messages.

• Withdraw consent to calls or text messages as described in Section 4.

• Withdraw marketing consent.

• Ask how Civermark uses their information.

• Request deletion of information Civermark is not legally or operationally required to retain, including non-essential service photographs.

Civermark may verify the requester's identity before completing certain requests.

16. Children's Privacy

Civermark's website and services are intended for adults authorized to arrange property services.

Civermark does not knowingly collect personal information directly from children under 13.

17. Third-Party Services

The Civermark website may link to or use third-party websites, scheduling platforms, payment providers, maps, telephone systems, or social-media services.

Independent third parties may maintain their own terms and privacy policies. Civermark is not responsible for their independent practices.

18. Security Incidents

If Civermark becomes aware of a security incident involving personal information, Civermark may investigate, take reasonable corrective action, and provide notice when required by law.

19. Changes to This Policy

Civermark may update this Privacy Policy as its services, technology, or legal obligations change.

The revised Policy will be posted with an updated effective date.

20. Contact Civermark

Privacy questions and communication-preference requests may be submitted to:

Civermark LLC Serving Northeast Ohio 

(216) 282-3860 

service@civermark.com

civermark.com